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Frequently asked questions
Can I also use the flight credit for more expensive flights?
Yes, you can use flight credit for more expensive flights, often by paying the difference in fare.
Can I cancel my payment and get a refund?
It depends on the policy of the company or service; check their specific refund and cancellation terms.
Can I change my payment method after completing my booking?
No, you generally cannot change the payment method after completing your booking.
For which services can I use the flight credit?
Flight credit can typically be used for booking future flights with the same airline.
How do I get an invoice receipt (Online Passenger Receipt) that I can submit to the tax office if I am entitled to deduct input tax?
If you booked your flight online, we will send your booking confirmation to the email address you provided. This is suitable for submission to the tax office.
How long does it take to receive my refund?
Processing of refunds depends on the payment method and bank. It usually takes 5 to 7 working days. If fees apply, you must pay them.
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