Lumens Frequently Asked Questions
What does Lumens do for its Black Friday sales?
During Black Friday, Lumens customers can typically expect to save up to 75% on lighting, furniture and other items. Its sales often include an additional 50% off already discounted items, too.
Can you stack coupons at Lumens?
No, you cannot stack coupons at Lumens. Only one promo code or coupon can be applied per purchase. You can try to maximize your savings by applying a coupon to an existing sale price.
What is Lumens’ return policy?
Lumens accepts returns within 30 days for a refund as long as the products are in new, uninstalled condition in original packaging. The cost of return shipping will be deducted from your credit amount. You can initiate a Lumens return by logging into your account, finding your order, and following the instructions to prepare to send by mail.
Does Lumens price match?
Yes, Lumens does offer a price match guarantee. If you find the exact same product advertised for less within 30 days of your purchase, let Lumens customer service know. Be prepared to provide verification of the offer available through an authorized U.S dealer of the product. This Low-Price Guarantee excludes clearance, closeout, and returned items.
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